My sister asked me to fill out the tracfone online customer survey on her behalf: Here it is, the travails she had with them are quite amusing:
Q: TRACFONE Customer Survey
Our records indicate there was recently an active TRACFONE in your household, and it went inactive last month (April). May we ask what the main reason is that your TRACFONE became inactive? (even if you've already re-activated)?
A: Well, the long story is: you gave my number out to another person. Some redneck woman called me repeatedly demanding to know why "I'd stolen her number from Wal-Mart". then, when I tried to refill my minutes, you told me that my number did not exist. the short story is: you suck.
Q: Is your tracfone still inactive now
A: Yes
Q: Which of the following would you say best categorizes the primary reason your TRACFONE is now inactive? (choose one)
A: Customer service related problems
Q: Did you experience any problems with your TRACFONE phone or service that were particularly bothersome?
A: Yes
Q: Were you ever able to make or receive calls with this phone?
A: yes